Service health
Support performance
Volume, resolution pace, response time, and customer satisfaction.
8.4%
823
Tickets created
vs. previous 7 days
11.2%
764
Tickets resolved
92.8% resolution rate
12.4%
18m
First response
Average response time
2.1%
96.2%
Customer satisfaction
412 responses
Volume trend
Created vs. resolved
Ticket throughput during the selected 7 days.
Created
Resolved
Response pace
First response time
Average minutes to first agent response.
Channel mix
Ticket sources
Distribution of incoming support volume.
382 tickets
46%
Chat
271 tickets
33%
Web form
121 tickets
15%
API
49 tickets
6%
Agent performance
Team output
Resolution volume, response pace, and CSAT.
| Agent | Resolved | Response | CSAT |
|---|---|---|---|
CD Claire Donnelly | 146 | 12m | 97% |
MF Martín Ferreyra | 138 | 10m | 98% |
LB Lucía Benítez | 129 | 16m | 95% |
PW Peter Walsh | 117 | 21m | 93% |
CD
Claire Donnelly
146 resolved
97%
12m response
MF
Martín Ferreyra
138 resolved
98%
10m response
LB
Lucía Benítez
129 resolved
95%
16m response
PW
Peter Walsh
117 resolved
93%
21m response