8.4%
823
Tickets created
Compared with previous 7 days
11.2%
764
Tickets resolved
92.8% resolution rate
12.4%
18m
First response
Average response time
2.1%
96.2%
Customer satisfaction
From 412 responses
Ticket volume
Created versus resolved tickets · 7 days
Created
Resolved
First response time
Average response time · 7 days
Support channels
Ticket distribution by source.
382 tickets
46%
Chat
271 tickets
33%
Web form
121 tickets
15%
API
49 tickets
6%
Agent performance
Team performance during the selected period.
MC
Maya Chen
Resolved
146
Response
12m
CSAT
97%
EC
Emma Collins
Resolved
138
Response
10m
CSAT
98%
NW
Noah Williams
Resolved
129
Response
16m
CSAT
95%
EB
Ethan Brooks
Resolved
117
Response
21m
CSAT
93%