Support command
Queue overview
Current support volume, response pace, and team coverage.
Latest activity 6 min ago
Live
6
Active tickets
open and pending requests
Live
22m
First response
average across measured tickets
Live
2
Solved tickets
current queue state
Live
3
Online agents
5 team members configured
Ticket flow
Recent queue activity
Latest customer requests moving through the support queue.
| Ticket | Customer | Priority | Status | Assigned | Updated |
|---|---|---|---|---|---|
RS-2841 Unable to update billing details | Paula Echeverría | High | Open | Claire Donnelly | 6 min ago |
RS-2840 Invitation email was never received | Henry Marsh | Medium | Pending | Lucía Benítez | 14 min ago |
RS-2839 Exported CSV contains missing rows | Lucía Ferraro | Urgent | Open | Martín Ferreyra | 19 min ago |
RS-2838 How can I change workspace ownership? | Andrew Keller | Low | Solved | Claire Donnelly | 31 min ago |
RS-2837 API rate limit clarification | Tomás Villalba | Medium | Pending | Peter Walsh | 42 min ago |
Team load
Coverage and resolution
Current workload across the active support team.
Assigned
8
Resolution
25%
MF
Martín Ferreyra
10m
0 of 2 resolved0% · response
CD
Claire Donnelly
12m
1 of 2 resolved50% · response
LB
Lucía Benítez
16m
1 of 2 resolved50% · response
PW
Peter Walsh
21m
0 of 2 resolved0% · response