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Olivia Bennett
OpenNorthstar Labs · Billing details still failing
Olivia Bennett
9:42 AMHi team, I'm still unable to update the credit card for our workspace. The page shows an error every time I save the new payment method.
Maya Chen
9:51 AMHi Olivia. I checked the failed attempts and it looks like the payment provider is timing out during validation. Could you confirm whether the billing address matches the card issuer records?
Olivia Bennett
10:03 AMYes, the address matches. I also tried from another browser and with a second card, but I'm getting the same error.
Maya Chen
10:12 AMThanks for checking. I'm escalating this to our billing team now. You don't need to retry anything else for the moment.
Olivia Bennett
10:18 AMI tried again after clearing the browser cache, but I'm still getting the same error. I'll wait for your update.
Status
Assigned to
Maya Chen
olivia@northstar.io
First response
9 minutes