Escalate urgent tickets
ActiveImmediately assign urgent tickets to a senior support agent.
When
Priority becomes Urgent
Then
Assign to Senior Agents
184
runs
8 min ago
Automation flow
Workflow control
Route, prioritize, and process support work with repeatable rules.
Rules
4
Configured workflows
Active
3
Processing support events
Executions
464
Recorded rule runs
Rule registry
3 active · 1 paused
Billing ticket routing
ActiveRoute billing and subscription requests to the billing queue.
When
Category is Billing
Then
Assign to Billing Team
126
runs
24 min ago
SLA warning
ActiveNotify the assigned agent before the first-response SLA expires.
When
SLA has 30 min remaining
Then
Send notification
93
runs
41 min ago
Auto-close solved tickets
PausedClose solved tickets after the customer has been inactive for seven days.
When
Solved for 7 days
Then
Close ticket
61
runs
Yesterday