Automation

4

Automation rules

Configured workflows

3

Active rules

Currently processing tickets

464

Rule executions

Last 30 days

Automation rules

Automatically perform actions when ticket conditions match.

Escalate urgent tickets

Active

Immediately assign urgent tickets to a senior support agent.

When

Priority becomes Urgent

Then

Assign to Senior Agents

184 runsLast run: 8 min ago

Billing ticket routing

Active

Route billing and subscription requests to the billing queue.

When

Category is Billing

Then

Assign to Billing Team

126 runsLast run: 24 min ago

SLA warning

Active

Notify the assigned agent before the first-response SLA expires.

When

SLA has 30 min remaining

Then

Send notification

93 runsLast run: 41 min ago

Auto-close solved tickets

Paused

Close solved tickets after the customer has been inactive for seven days.

When

Solved for 7 days

Then

Close ticket

61 runsLast run: Yesterday