Team load
Coverage and performance
Current staffing, assigned workload, and resolved requests.
Team members
5
Online
3
Assigned load
6
Resolved
2
Coverage roster
5 of 5 visible
| Agent | Status | Assigned | Resolved | Response | CSAT | |
|---|---|---|---|---|---|---|
MF Martín Ferreyra martin@maderosupply.com Support Manager | Online | 2 | 0 | 10m | 97% | |
CD Claire Donnelly claire@maderosupply.com Senior Agent | Online | 1 | 1 | 12m | 96% | |
LB Lucía Benítez lucia@maderosupply.com Support Agent | Online | 1 | 1 | 16m | 94% | |
PW Peter Walsh peter@maderosupply.com Support Agent | Away | 2 | 0 | 21m | 92% | |
TA Tomás Aguirre tomas@maderosupply.com Support Agent | Offline | 0 | 0 | 19m | 95% |
MF
Martín Ferreyra
Support Manager
Assigned
2
Response
10m
CSAT
97%
Resolution0%
CD
Claire Donnelly
Senior Agent
Assigned
1
Response
12m
CSAT
96%
Resolution50%
LB
Lucía Benítez
Support Agent
Assigned
1
Response
16m
CSAT
94%
Resolution50%
PW
Peter Walsh
Support Agent
Assigned
2
Response
21m
CSAT
92%
Resolution0%
TA
Tomás Aguirre
Support Agent
Assigned
0
Response
19m
CSAT
95%
Resolution0%